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If the files are copied by USB backup or CD / DVD backup, check if there's a file called "PLAY.EXE". This is the player used to open the video file.  Please install it first.
 
If the files are copied remotely from your web browser, such as Internet Explorer, you may download the player to install from the following path:
 
DVR / IPCAM
"Config" -> "General" -> "Maintenance", and go to the section "Player Download" to download the player and install it to your PC.
 
NVR
"System" -> "Tools", and go to the section "Player Download" to download the player and install it to your PC.
 
When the player is installed properly, you can double-click the  .avc file to start video playing.

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